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Wipro Limited

Analyst

Mumbai, Maharashtra
Not officially disclosed
Posted Aug 21, 2026

Job Overview

Wipro Limited is hiring for the role of Analyst based in Mumbai, Maharashtra for candidates with 1–3 Years of experience. Read the full details below and apply through the official link before the last date.

  • Company: Wipro Limited
  • Role: Analyst
  • Qualification: Not officially specified (see below)
  • Experience: 1–3 Years
  • Salary: Not officially disclosed
  • Location: Mumbai, Maharashtra
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About Wipro Limited

Wipro Limited is actively hiring for the position of Analyst. Joining a growing team like Wipro Limited can be a great step in your career, especially for 1–3 Years professionals looking for new opportunities in Mumbai, Maharashtra.

Job Description

Strip away the corporate phrasing, and this role comes down to one thing: being the person a bank's customers (or internal stakeholders) reach when something isn't working. As an Analyst on Wipro's retail banking process, you'll field queries over phone and email, figure out what's actually going wrong, and either resolve it yourself or route it to someone who can — within the service-level agreements (SLAs) the client has signed off on. It's a process-driven role rather than a purely technical one. You're expected to log every interaction properly, lean on the internal knowledge base when a query is unfamiliar, and flag anything that looks like a recurring problem rather than a one-off. Over time, that mix of retail banking exposure and structured problem-solving teaches you how banking operations actually function behind the scenes, not just what a customer sees on their app. Expect a fairly structured environment: shift-based, metrics-driven, and process-heavy, typical of BPS operations at any large IT services firm — a good fit if you like clear expectations and measurable output.

Key Responsibilities

Handling client interactions. First point of contact for incoming queries by phone or email — capturing the right details (who the customer is, what's involved, what went wrong) and staying professional even when the caller is frustrated. Resolving queries within SLA. Success is measured on how many cases you close, how accurately, and how fast. You'll lean on internal knowledge bases to work through issues methodically, and escalate to your team leader when a query needs specialist input. Staying available. Wipro tracks agent availability through an internal system (referred to as RAVE here) so staffing matches call/email volume — keeping your status updated is part of the job. Spotting patterns and staying compliant. You're expected to notice recurring issues and flag them, since that's how BPS teams prevent repeat problems. And because this is a banking process, sticking to service agreements and disclosure requirements isn't optional. Building product knowledge. You'll complete product-specific training as it's rolled out — knowing the retail banking product well is what separates a fast, confident resolution from a slow, uncertain one.

Required Skills

Retail banking domain knowledge. The mandatory skill in the posting — understanding common products (savings and current accounts, loans, cards, standard terminology) well enough to make sense of a customer's problem instead of just following a script. Verbal and written communication. Queries arrive by phone and email, so you need to be clear and calm on a call and equally clear typing out a resolution. Banking customers are often anxious about their money — tone matters as much as accuracy. Documentation and attention to detail. Every interaction gets logged. Sloppy notes create rework for you and confusion for whoever picks up the case next. Time management under SLA pressure. You'll juggle a queue of cases with a clock running on each — prioritizing urgent over routine is a learned skill interviewers do ask about. Basic systems proficiency. Comfort with ticketing tools, knowledge bases, and standard office software is assumed — you don't need to be technical, just quick to pick up a new tool. Problem-solving under ambiguity. Not every query matches the FAQ exactly. Diagnosing what's actually being asked, even when it's phrased vaguely, is what "technical support" really means here.

Eligibility Criteria

This posting is aimed at candidates with 1 to 3 years of relevant experience — so it's not strictly an entry-level, fresher-only opening, though candidates with a year or so of solid experience in customer support, voice/chat process, or banking operations would still be reasonable applicants. If you're a genuine fresher, check with Wipro's recruitment team directly on whether this requisition has flexibility. The posting doesn't specify an educational qualification. Wipro's similar BPS/operations analyst roles typically expect any graduate degree, with commerce or finance backgrounds sometimes preferred for banking-process work — this isn't confirmed for this opening, so treat it as a general guide, not a hard rule. What matters more than the degree itself is exposure to retail banking or customer-facing support work, since that's the one skill explicitly called "mandatory" in the posting.

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Don't miss this opportunity at Wipro Limited. Click below to apply through the official application link.

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Salary Details

The expected salary for the Analyst role at Wipro Limited is Not officially disclosed. Final compensation may vary based on skills, interview performance and overall experience.

Selection Process

For process-based analyst roles like this one, the typical recruitment flow at a large BPS operation looks something like: Application submitted through Wipro's careers portal Resume screening against the experience and domain requirements Assessment — often a communication or process-fit evaluation for voice/support roles Operations or process round — practical questions about handling queries, SLAs, and escalation HR discussion — covering fit, availability, and compensation Offer This is a general pattern for such roles rather than a confirmed step-by-step for this exact requisition — the actual sequence can vary, so treat it as a rough guide for what to prepare for.

Benefits

The posting itself doesn't list specific benefits, so nothing here should be read as an official Wipro offering for this role. In general, large Indian IT/BPS employers like Wipro tend to provide structured onboarding, process-specific training, and access to internal learning platforms for employees who want to build skills beyond their current process. Confirm the specifics — health coverage, leave policy, shift allowances, and so on — during your interview or offer discussion rather than assuming.

Salary Details

Wipro has not officially disclosed a salary figure for this posting, so this section won't guess at one — pay for BPS/operations analyst roles in India's IT services sector varies by city, process, and how closely your experience matches retail banking support work. Worth noting: "Analyst" titles at Wipro span a wide range, from frontline process-support roles like this one to specialized business-analysis positions, and the two aren't paid on the same scale — so treat any salary figure you find online for a generic "Wipro Analyst" with caution unless it clearly describes the same kind of role. Your best bet is to get clarity directly from the recruiter during the process.

Resume Tips

Your resume should work hard to show query-resolution and banking-adjacent experience, not just list job titles:

  • Highlight relevant experience — prior customer support, voice/chat process, or retail banking work should sit near the top, not buried under unrelated jobs.

  • Quantify what you can. "Resolved X queries per day" or "maintained X% SLA compliance" is far more convincing than "responsible for customer support."

  • Use the right keywords — SLA, retail banking, query resolution, client escalation — so both recruiters and ATS scans recognize the match quickly.

  • Mention relevant certifications in banking, financial services, or customer service if you have them.

  • Skip generic objective lines. "Seeking a challenging role in a reputed organization" tells a recruiter nothing — replace it with a one-line summary of what you actually do well.

Frequently Asked Questions

›What is the role offered by Wipro Limited?

Wipro Limited is hiring for the role of Analyst in Mumbai, Maharashtra.

›Who can apply for this job?

This posting is aimed at candidates with 1 to 3 years of relevant experience — so it's not strictly an entry-level, fresher-only opening, though candidates with a year or so of solid experience in customer support, voice/chat process, or banking operations would still be reasonable applicants. If you're a genuine fresher, check with Wipro's recruitment team directly on whether this requisition has flexibility. The posting doesn't specify an educational qualification. Wipro's similar BPS/operations analyst roles typically expect any graduate degree, with commerce or finance backgrounds sometimes preferred for banking-process work — this isn't confirmed for this opening, so treat it as a general guide, not a hard rule. What matters more than the degree itself is exposure to retail banking or customer-facing support work, since that's the one skill explicitly called "mandatory" in the posting.

›What is the last date to apply?

Apply as soon as possible — the role may close once positions are filled.

›How do I apply for this job?

Click the "Apply for this Job" button on this page to be redirected to the official application link of Wipro Limited.

Apply for this Job

Don't miss this opportunity at Wipro Limited. Click below to apply through the official application link.

Apply for this Job

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